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Solving Complex Problems In Creative Ways

November 18, 2020 @ 8:30 am - 11:30 am

The Developing Leaders Series is designed to help the next generation leaders succeed and to build a community of peers to lean on.

About this Event

Developing Leaders Series

Developing Leaders Series (DLS) was designed for the senior management in small-mid sized enterprises (SME) including not-for-profits. The series focuses on peer-based learning and training on the most important leadership competencies.

Delivered via Zoom with interactive features, participants are encouraged to actively participate in the sessions including sharing their video to make the session a positive experience for all.


  • 8:30 – Introductions
  • 8:45 – Part 1, includes 1-2 break-out exercises
  • 10:00 – Break
  • 10:15 – Part 2, includes 1-2 break-out exercises
  • 11:30 – Q&A & wrap-up

Solving Complex Problems in Creative Ways

November 18, 2020

We are living through accelerated social and digital transformations, impacting how we work and how we solve complex problems. Leading in this context of uncertainty requires collaborative and creative approaches while co-creating effective solutions with your clients and employees.

You can be more responsive, effective and empathic with your end-users by applying design thinking skills that emphasize the application of emotional intelligence to the identification of the real problems your stakeholders are facing. Exploring the initial phase of the design thinking process with a practical application, you will develop user personas, identify unarticulated needs and map experience journeys. In the process, you will discover a powerful, human-centred approach to problem solving that can minimize risks for your organization, while increasing your resilience and creativity in the face of complex problems and continuous change.

This session will be led by Sylvie Plante and moderated by Claude Haw.

Registration Options

There are four sessions in the 2020 Fall Developing Leaders Series.

We highly encourage the bundle option as it increases the impact of the program through facilitating stronger connections with fellow participants, establishes the decision to learn as a commitment that can otherwise be hard to make time for and the bundle option is more cost-effective. For this reason, we have reserved the majority of the tickets to be the bundle option.

However, we understand that committing to four sessions isn’t feasible for everyone, so individual tickets are available to each session at a limited quantity. You can access the additional individual sessions here.


Please contact us with any questions via the ‘contact’ link at the bottom of this page. You can learn more about the Developing Leaders Series here.

Cancellation Policy

Cancellations up to 7 days prior to the event are supported.BSG reserves the right to reschedule individual sessions if necessary although we will endeavour to adhere to the posted schedule.


No refund will be made for non-attendance on the day. We welcome a substitute participant if you cannot attend.


To assist us with improving future sessions, we may contact you for additional feedback.


November 18, 2020
8:30 am - 11:30 am